Junior Technology Support Specialist (Restaurant Cluster)

Mission principale

Of The Role 🔍 The Junior Technology Support Specialist provides first-line technical support to end users by resolving hardware, software, network, and IT-related issues. The role ensures that all IT systems, devices, and applications are operational while delivering excellent service and supporting the daily operations of the business. This position will be based at our Head Office in Bagatelle for the Restaurant Cluster. Key Responsibilities 📋 Provide advanced troubleshooting and resolution of hardware, software, and network issues. Provide second and third-tier support for escalated issues from junior staff Support and mentor junior IT support staff, providing guidance and training as needed Coordinate with other IT team members to manage workload and ensure efficient operation of IT services Respond to and resolve IT support tickets in a timely manner, ensuring high customer satisfaction. Diagnose and resolve complex hardware, software, and network issues. Configure user accounts, email accounts, and access permissions according to company policies and security protocols. Maintain and troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, and VPN. Perform routine maintenance and updates to ensure optimal performance of IT systems. Collaborate with vendors and third-party service providers to resolve complex technical issues and escalate unresolved problems when necessary. Develop and maintain an internal knowledge base for common issues and solutions Move to different BUs (Business Outlets) to provide physical support where necessary Maintain a professional and courteous demeanor while interacting with users Stay abreast of industry trends, emerging technologies, and best practices. Maintain accurate records of hardware and software inventory, including serial numbers, license keys, and warranty information. Participate in team meetings, knowledge-sharing sessions, and training programs to stay informed about new technologies and best practices. Foster a culture of continuous learning and IT literacy within the organisation by promoting self-service resources and online training opportunities. Stay abreast of industry trends, emerging technologies, and best practices. Escalate unresolved issues to senior IT staff when required. Provide first-level technical support to employees via phone, email, remote support, and onsite visits. Ideal Candidate Profile 🎯 Certificate or Diploma in Information Technology, Computer Science, or equivalent. Certifications in relevant certifications like CompTIA Network+, CCNA, or Azure Administrator. At least 2 years of experience in network and system support. Knowledge in Computer hardware, Networks (devices and routing), Internet, Peripherals Troubleshooting abilities. Familiarity with monitoring tools and backup procedures. Strong communication skills for collaboration and user interaction.