Underwriting Operations Analyst

Mission principale

• The Underwriting Operations Analyst provides analytical, reporting and operational support to the Head of Underwriting Operations and supports the delivery and continuous improvement of ASR's global underwriting operating model. • The role focuses on data quality, operational controls, management reporting, production support, process documentation and continuous improvement activities across underwriting operations. • The role will also support operational and technology change initiatives, including process digitisation, automation, testing, training and implementation activities. Role Responsibilities: Data Quality & Operational Controls • Support the development, maintenance, and monitoring of underwriting operational controls to reduce downstream data, process, and procedural errors. • Review operational data and process outputs to identify issues, themes, trends, root causes, and recurring control weaknesses. • Escalate material issues, risks, exceptions, and control concerns to the Head of Underwriting Operations, with clear analysis and proposed remediation actions. • Work with Underwriting, Delegated Authority, Actuarial, Finance, Claims, Compliance, Risk, and other internal stakeholders to resolve BAU technical and operational queries. • Support the development and maintenance of shared knowledge materials, guidance notes, and documented solutions for recurring operational issues. • Collaborate with underwriting teams to ensure operational controls are practical, proportionate, and fit for purpose across ASR’s underwriting platforms, vehicles, and markets. • Prepare control effectiveness reporting, analysis and supporting evidence for review by the Head of Underwriting Operations. Data Governance, Reporting & Regulatory Support • Monitor and report on task volumes, completion timelines, exceptions, and service risks across underwriting operations. • Analyse operational performance data, including error types, error frequency, root causes, service levels, timeliness, and remediation progress. • Prepare KPI packs, dashboard reporting, trend analysis and management information for the Head of Underwriting Operations. • Produce fit-for-purpose performance reporting covering ASR’s underwriting operations service levels, ensuring key messages, exceptions, and trends are clearly summarised. • Use performance, SLA, and exception reporting to identify process improvement opportunities for the Head of Underwriting Operations. • Monitor, analyse and highlight potential governance, regulatory or process adherence issues for escalation to the Head of Underwriting Operations. Process Management & Continuous Improvement • Support the documentation, analysis, and continual improvement of underwriting operational processes, procedures, controls, and working practices. • Maintain Standard Operating Procedures, process maps, user guidance, training materials, and other operational documentation. • Support the maintenance of process improvement logs, action trackers, request logs, and operational issue registers as required. • Identify opportunities to improve workflow efficiency, data quality, user adoption, operational consistency, and service delivery. • Support the Head of Underwriting Operations in coordinating process improvement activities, including prioritisation, sequencing, tracking, and reporting of progress. • Help embed agreed operational changes across the business through clear documentation, training support, and stakeholder engagement. Service Delivery & Production Support • Coordinate day-to-day operational support for underwriting systems, policy administration platforms, workflow tools, and service desk processes. • Provide first-line operational analysis and issue investigation. • Track operational queries, system issues, service requests, and production support items through to resolution. • Support issue triage, impact assessment, stakeholder updates, escalation, and closure reporting. • Assist the Head of Underwriting Operations with oversight of operational service levels, issue resolution, and recurring service delivery themes. • Support onboarding activities for users and operational stakeholders, including process orientation, system guidance, and training coordination. Project & Change Delivery • Support the Head of Underwriting Operations with the planning, testing, implementation, and embedding of operational change initiatives. • Assist with approved discretionary and non-discretionary changes to existing or new systems supporting the underwriting lifecycle. • Coordinate business input into change activity, including requirements gathering, user acceptance testing, issue tracking, training, and readiness activities. • Support regulatory, strategic, operational, and technology-driven change initiatives as directed by the Operations Manager. • Help track dependencies, actions, risks, decisions, and milestones across underwriting operations change activities. • Work closely with underwriting teams, operations, technology stakeholders, outsourced providers, and other relevant teams to support successful delivery and adoption. General • Undertake any other reasonable duties as requested by the Head of Underwriting Operations.

Compétences clés

• Essential:
• Relevant insurance experience, ideally within reinsurance, MGA, Lloyd’s, company market, or specialty insurance environments.
• Practical understanding of the insurance underwriting lifecycle and related operational processes.
• Strong data analysis skills, with the ability to process, analyse, and interpret large volumes of detailed information accurately.
• High attention to detail and a strong focus on data quality, process discipline, and operational control.
• Experience preparing management information, operational reporting, SLA tracking, or performance reporting.
• Strong Microsoft — Excel capability, including formulas, pivot tables, data manipulation, and reporting.
• Experience using, supporting, or analysing data from operational systems, workflow tools, reporting tools, or policy administration platforms.
• Strong organisational and coordination skills, with the ability to manage multiple tasks, queries, and priorities.
• Good written and verbal communication skills, with the ability to summarise issues, exceptions, trends, and actions clearly.
• Collaborative working style, with the ability to engage effectively with underwriting, operations, finance, claims, compliance, risk, technology, and external service providers.
• Ability to identify issues, investigate root causes, and propose practical improvement actions.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
• Desirable:
• French language skills.
• Undergraduate degree in Finance, Business, Mathematics, Data, Insurance, or a related discipline.
• Progress toward insurance, risk, or professional qualifications such as DipCII, IRM, or similar.
• Typically, 1 to 3 years of relevant insurance operations, underwriting operations, data, reporting, or analytical experience.
• Experience with reporting, analytics or business intelligence tools (e.g.
• Power BI, SQL or Python).
• Familiarity with Lloyd’s market operations, delegated authority, bordereaux, MGA processes, reinsurance, or specialty insurance.
• Familiarity with FCA, Lloyd’s, risk, compliance, or insurance regulatory requirements.
• Experience supporting operational change, system implementation, user acceptance testing, workflow automation, or process redesign.
• Experience maintaining SOPs, training materials, process documentation, or operational guidance.