IT Specialist

Expérience3+ years

LocalisationMoka

TélétravailNon

Contratfull-time

NiveauNon applicable

FonctionTechnologies de l’information

SecteurServices et conseil en informatique

Le poste

Level 1 Support: Handle Service Desk tickets to resolutions within defined SLA by: Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions Escalating unresolved issues to the next level of IT Support in Switzerland or Vietnam Installing, configuring, and maintaining computer systems (Windows & MAC OS), software, and peripherals to ensure optimal performance and security Collab…

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