(MAU) Payroll Technician Specialist I (Maurice)

LocalisationMaurice

TélétravailNon

ContratPermanent

NiveauDébutant

FonctionRessources humaines

SecteurDéveloppement de logiciels

Compétences clés

We Value
Experience working in a high-volume payroll environment; end-to-end payroll experience is an asset.
Experience in payroll outsourcing or payroll consulting is preferred.
Strong understanding of payroll processing, RTI, and applicable legislative requirements.
Excellent time management and prioritization skills.
Previous customer support or customer service experience.
Strong written and verbal communication skills with fluency in English.
Professional telephone and customer communication skills.
Strong analytical and reporting capabilities.
Proficiency with Microsoft — Office applications, including Word, Excel, PowerPoint, and Outlook.
Strong attention to detail with a focus on quality and accuracy.
Demonstrated customer focus, teamwork, initiative, and adaptability.
Systems-oriented mindset with strong problem-solving skills.
What Would Make You — Stand Out
CIPP certification or equivalent native payroll certification (EMEA).
Sound knowledge of GDPR requirements.
Higher education qualification.
At least two years of experience in a customer-facing office environment.
Experience supporting EMEA payroll operations.
Flexibility to work EMEA business hours and overtime, including weekends and public holidays during year-end processing.

Ce que l’entreprise offre

To Do
Ensure all aspects of the payroll cycle are processed, reconciled, audited, and transmitted accurately and on time.
Process payroll changes, payments, and payroll transactions for assigned customers.
Perform quality control and auditing activities to ensure accuracy and minimize errors.
Partner with cross-functional teams to resolve customer payroll matters and employee inquiries.
Investigate and resolve payroll incidents using strong analytical and problem-solving skills.
Provide customers with regular and timely updates on incidents and case progress.
Maintain a high level of customer satisfaction through quality service delivery.
Contribute to the payroll support knowledge base and documentation.
Identify opportunities for process improvements and proactively recommend solutions.
Monitor scheduled payroll import and export files.
Process import files and generate HR export files between Dayforce and integrated systems.
Validate processing results and investigate failed import and export files.
Log and manage payroll cases through the CRM system.
Maintain SharePoint status updates following each scheduled job.
Coordinate with Technical — Support teams to resolve processing issues.
Validate payroll trial exception reports and investigate discrepancies.
Keep global teams informed of escalations and customer or partner feedback.
Follow established operational procedures and controls.
Deliver work in accordance with agreed schedules, procedures, and service standards.
Meet or exceed established process KPIs.
Execute corrective and preventative action plans.
Record key delivery metrics and operational data.
Develop subject matter expertise in payroll processes.
Proactively identify and communicate operational risks.
Escalate customer concerns and exceptions when appropriate.
Seek and apply development feedback to support continuous improvement.
Dayforce is fueled by the diversity of our talented employees.
We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.
We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth.
We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life.
Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting — Beware of fraudulent recruiting.
Legitimate Dayforce contacts will use an @dayforce.com email address.
We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.
If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud Dayforce actively monitors all job applications to ensure authenticity.
Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Voir l’offre complète sur LinkedIn →

À propos de Dayforce

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About The Opportunity As a (MAU) Payroll Technician Specialist I, you will be responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited, and transmitted accurately and on time. Working closely with customers and cross-functional teams, you will support payroll processing, resolve payroll-related inquiries, monitor file integrations, and contribute to the delivery of high-quality payroll services. This role requires strong attention to detail, analytical skills, and a commitment to providing an exceptional customer experience.

Maurice

Toutes les offres chez Dayforce →