Managing Director

Responsabilités clés

• Lead the overall strategy, performance and governance of QSC Mauritius, ensuring alignment with Hapag-Lloyd's regional and global business objectives and Africa priorities.
• Foster a strong customer service culture focused on service excellence, quality and continuous improvement.
• Drive operational excellence by improving productivity, efficiency, quality and cost effectiveness across all functions, and continually pursue new operational efficiencies.
• Lead the financial governance of QSC by ensuring robust planning, budgeting, forecasting, financial controls, risk management, and compliance while driving sustainable business growth and operational excellence.
• Develop and execute continuous improvement initiatives, removing operational bottlenecks and embedding PREX and Lean principles.
• Ensure achievement of agreed service levels, operational KPIs and performance targets across all departments, setting clear targets and goals for individual departments and teams.
• Build and sustain a high-performing leadership team through coaching, talent development, succession planning, performance management, and regular performance reviews in line with company policy and Area Management requirements.
• Build, maintain, and develop partnerships with key individuals and groups across the organization; partner with regional/global stakeholders to enhance service delivery; represent QSC Mauritius in regional and global leadership forums and maintain strong internal/external relationships.
• Lead the resolution of complex operational and customer issues, including high-level concerns, ensuring timely, sustainable solutions and effective root-cause prevention.
• Ensure compliance with company policies, governance standards, risk management practices, and all relevant regulatory/governmental rules; ensure QEM principles are followed, promoted, and embedded across the organization.
• Drive digitalization, automation, and process optimization to improve customer experience, service performance, and operational efficiency.
• Manage the QSC budget and resources effectively to deliver agreed financial and operational objectives.
• Manage workflow end-to-end and drive cross-functional collaboration between regional departments, GCC, and Area offices; work closely with other Area Managing Directors on process improvement and communication; remotely manage Area Office functional teams to ensure shared objectives are met.
• Success Measures — Achievement of agreed operational and financial KPIs.
• Customer satisfaction and service quality improvements.
• Productivity and efficiency gains through continuous improvement initiatives.
• Strong employee engagement and leadership capability.
• Delivery of transformation and digitalization initiatives.
• Effective governance, compliance and risk management.
• Positive stakeholder feedback and cross-functional collaboration.
• What Makes — You A Fit Competencies Strategic Leadership Operational Excellence Customer Focus Commercial & Financial Acumen Stakeholder Management People Leadership & Talent Development Collaboration & Influence Project Management Qualifications and Technical Job Requirements Minimum 15+ years of industry and people-management experience in the transportation sector.
• Proven exposure to working across multiple geographies, ideally within complex, multi-stakeholder environments.
• Strong Africa market experience and knowledge (preferred).
• Commercial experience (advantage), with the ability to align service delivery to business and customer priorities.
• Strong end-to-end understanding of Business Administration, Operations, and Customer Service processes.
• Solid understanding of the container shipping industry and how operational execution supports commercial outcomes.
• Expert knowledge of internal processes, systems, and controls, including governance and compliance expectations.
• Effective time management and planning skills.
• Excellent command of written and spoken English.
• Master's degree in Logistics or a related field.
• Good knowledge of user application systems (MS Office, Word, Excel).
• Knowledge of Process Mapping and Six — Sigma / Lean methods (an advantage).