Public Sector / Administration
AI streamlines request processing and document production; the agent maintains the relationship with the user and the correct application of the rule.
Augmented Clerk / Jurisdictional Secretariat
Transcription, formatting of acts, and document management lighten; procedure tracking becomes reliable.
Compliant judicial transcription, act templates, case management.
1. Deploy audience transcription with systematic proofreading. 2. Standardize act formatting through templates. 3. Track procedure deadlines with alerts.
The act is authoritative: proofreading is not a step, it is the function.
Augmented Administrative Agent
Request processing accelerates, template responses are personalized, data entry gradually disappears. Time goes to the user who needs help.
Compliant processing tools, writing assistant, dematerialization.
1. Automate mass processing with sample control. 2. Personalize template responses to the user's real case. 3. Dedicate the time saved to supporting vulnerable audiences.
Equal treatment is the absolute rule: the tool accelerates, it neither discriminates nor shortens rights.
Augmented Public Policy Analyst
Impact studies accelerate, literature synthesizes in days, evaluation is equipped.
Claude with research, public statistical databases, evaluation tools.
1. Have the state of sourced knowledge synthesized on each question. 2. Quantify scenarios with explicit and verifiable hypotheses. 3. Document methodological limits honestly.
A public policy is decided based on verified facts: each cited data point traces back to its official source.
Augmented Urban Planner
Territorial analysis relies on all available data, planning scenarios are simulated, instruction is assisted.
Augmented GIS, urban simulation, territorial data analysis.
1. Cross data layers: mobility, demographics, environment, land. 2. Simulate planning scenarios and their impacts. 3. Document instructions with regulatory assistance.
The city is understood by walking it: the data map guides, the terrain and consultation decide.
Where to start
Assisted processing of common requests: high volume, measurable service rendered, relieved agents.
Typical gains
Reduced processing times; personalized responses; time redeployed towards vulnerable populations.
Mistake to avoid
Allowing automated processing to create inequality. The public service is accountable for every decision to each user.