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NLightN Consulting Servicesvia LinkedIn
Curepipe
Customer Service Representatives
Experience1+ years
LocationCurepipe
RemoteNo
Contractfull-time
LevelMid-Senior level
IndustryHuman Resources Services
Skills wanted
- Customer Service Representatives
- Customer Service
- Negotiation
- Customer Support
- Analytical Skills
- Retail
- Communication
- Customer Retention
- Cashiering
- Public Speaking
Main mission
This role exists to ensure an optimal customer experience by addressing inquiries and resolving client issues.
Key responsibilities
- Respond promptly to client requests using appropriate techniques.
- Capture and prioritize client complaints for immediate attention.
- Conduct due diligence for smooth client onboarding and risk classification.
- Ensure compliance with administrative procedures is maintained.
- Continuously monitor client profiles.
Key skills
- GCE A level (HSC)
- Minimum 1 year of relevant experience
- Strong customer focus
- Self-motivated and proactive
- Good communication skills (oral/written)
Technical environment
MS Office