Analyse business and user needs, identify improvement opportunities and translate requirements into practical Digital Workplace solutions.
Contribute to the development and continuous improvement of Digital Workplace governance frameworks, policies and best practices.
Collaborate with the Service Desk to analyse recurring requests and incidents, improve support processes, clarify procedures and enhance user experience.
Design and structure business processes, workflows and solution concepts in collaboration with business and technical teams.
Monitor and analyse the adoption of Digital Workplace tools, identify challenges and recommend actions to improve user engagement and productivity.
Assess and recommend digital tools based on business needs, value, usability, security, integration and existing Group solutions.
Work with cross-functional teams to develop recommendations, support implementation and drive continuous service improvement.
Contribute to knowledge sharing, documentation and change management initiatives to strengthen Digital Workplace practices across the Group.
Profile
Degree in Information Technology, Business Information Systems, Business, or a related field.
Minimum 3 years of relevant experience in Digital Workplace, Business Analysis, Digital Transformation, IT Functional Support or related fields.
Good working knowledge of Microsoft 365 collaboration tools, including Teams, SharePoint, OneDrive and Outlook.
Strong analytical and problem-solving skills, with the ability to understand complex requirements and translate ideas into practical solutions.
Ability to conceptualise processes, visualise workflows and develop structured recommendations.
Good understanding of digital governance, user adoption and continuous improvement principles.
Strong communication and collaboration skills, with the ability to work effectively across business and IT teams.
Open-minded, adaptable and receptive to constructive feedback and different perspectives.
Interest in AI, automation and emerging digital technologies would be an advantage.
Self-motivated, proactive and able to work independently while contributing to collective outcomes.