Analyst – Digital Workplace

Main mission

This role aims to support the adoption and continuous improvement of collaborative services across the Group.

Key responsibilities

• Analyze user needs and recommend practical digital workplace solutions.
• Collaborate with support teams and stakeholders to optimize support processes and user experience.
• Prepare user guides and knowledge articles to promote self-service and knowledge sharing.
• Contribute to change management and user enablement initiatives.
• Identify opportunities to enhance collaboration and productivity through modern technologies.

Key skills

• Degree in Information Technology, Business Information Systems, or related field.
• 2-3 years of experience in Digital Workplace or Business Analysis.
• Good knowledge of Microsoft 365 collaboration tools.
• Analytical and problem-solving skills.
• Excellent communication skills in both English and French.

Technical environment