Manager Customer Experience and Product Management

Main mission

Enhance customer experience by developing customer-centric strategies and optimizing journeys and products.

Key responsibilities

• Translate business priorities and customer needs into a prioritized roadmap
• Lead Customer Journey — Owners to continuously improve experiences across various channels
• Promote outcome-oriented product management, focusing on adoption and measurable value
• Identify and prioritize practical AI and automation use cases to enhance customer experience
• Develop and lead a multidisciplinary team to execute the sub-domain roadmap

Key skills

• Degree in business, marketing, finance or related field
• 7 to 10 years of experience in customer experience and product management
• Ability to translate customer insights into successful journeys
• Expertise in analytics, CRM and AI-based solutions
• Professional certifications in product management or customer experience