Sales Operations Analyst PL

What the company offers

• At CSG, you will be part of a growing international organization that is improving how customs work gets done.
• You will — Work with experienced customs professionals and technology teams Gain exposure to international trade and complex supply chains Contribute to services that have a real impact on global commerce This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
• Purpose of the position We are looking for a driven and commercially minded Sales Operations Analyst who will support the sales organization with data-driven insights, pipeline management, and commercial analytics.
• This role plays a key part in improving CRM accuracy, sales performance measurement, and target setting within a logistics environment.
• The ideal candidate combines strong analytical skills with commercial acumen , understands the end-to-end sales process, and can translate data into actionable business recommendations.
• Main Responsibilities · Support the sales organization with analysis of pipeline performance, sales activities, and commercial results · Manage and analyze the sales pipeline, ensuring data accuracy and consistency in CRM (Salesforce) · Drive CRM data quality, ownership, and discipline across the sales teams · Build, monitor, and report on sales KPIs and performance indicators · Support opportunity creation, tracking, and conversion analysis · Measure sales activities and effectiveness (calls, meetings, win rates, conversion, deal velocity) · Prepare sales targets, forecasts, and performance reports for management · Deliver data analytics and dashboards using Excel and Power BI · Provide insights that support commercial decision-making and improve sales accuracy · Participate in improving and standardizing sales and commercial processes · Act as a business partner to Sales, Commercial, and Management teams What to Expect · The work is office based. · The dress code is smart, but business-casual is acceptable in the office. · The working environment can be stressful, as much of the work is aimed at meeting tight delivery deadlines, although you will be supported by the team.
• Requirements · Strong commercial acumen and understanding of sales-driven organizations · Proven experience working with sales processes and pipeline management · Experience in CRM systems, preferably Salesforce · Preferably experience working with mid to large commercial organizations across different countries · Advanced Excel skills (must-have) · Experience building reports, analyses, and dashboards (Power BI is a strong plus) · Ability to build, analyze, and monitor KPIs · Understanding of opportunity lifecycle and sales activity measurement · Strong analytical mindset with attention to detail and accuracy · Very good English (spoken and written) · Self-starter with high level of ownership and initiative · Able to work independently and proactively · Strong communication skills and ability to work with stakeholders at different levels · Extraverted and proactive, comfortable interacting with sales teams · Results-oriented and business-focused mindset · Comfortable working in a fast-paced, commercial environment