Automotive & Heavy Mechanical Engineer

Main mission

Within the Africa scope and across the Trucks & Buses and Engines & Power Generators product lines, the role is responsible for deploying and executing the BIA Technical Support strategy, under the supervision of the Technical Support Manager. The position ensures high-level technical expertise, strengthens after-sales capabilities, and acts as a key interface between OEMs (Original Equipment Manufacturer) and BIA to drive operational excellence and maximize performance.

Key responsibilities

• General
• Provide best in quality and in time technical support on all breakdowns/services cases to After-market internal customers
• Ensure that the after-market community complies strictly with all OEM's claims and technical obligations
• Develop and maintains effective quality feedback processes to support the OEM’s
• Ensure that the management and distribution of all technical information received from the OEM’s to the BIA Organization are in place and monitored
• Prepare and submit required reports and feedback (including statistics and progress reports on Technical issues) to BIA management
• Perform state of the art claim files towards the OEM and maximize claim recovery.
• Monitor and supervise the full claim value chain — From claim submission to claim reimbursement to customers
• Conduct regular meetings and organizes monthly reporting on Technical Support topics (Technical issues, Factory Campaigns, OEM obligations, etc) with OEM’s and with BIA aftermarket community
• Perform remote or on-site technical investigations on major technical issues respecting communication paths between BIA local team, OEM and customers
• Perform analysis and support deployment of digital solutions to support technical investigations
• Develop new projects/services to provide advanced support to customers (internal or end-customers)
• Organization
• Ensure full organizational alignment and related communication
• Facilitate and actively promote sharing of best practices across countries through the creation of a community of technical support teams.
• Escalate High urgency/high visibility issues and blocking points to Management when necessary

Key skills

• Mechanical or Electro-mechanical Engineer Degree or equivalent in experience.
• Minimum 5 years’ experience as Technical Engineer (Mechanical, Mechatronic, Electrical) in the area of heavy equipment’s or automotive industry
• Exposure to heavy equipment’s industry and/or automotive industry is an asset.
• Prior experience on Foton, MAN trucks & buses and Cummins engines or any Power Generators would be an advantage.
• MS Office suite is required.
• AI and automation skills & SAP environment is a plus.
• Fluent in English and French, all other languages is a plus.
• Willing to travel on a regular basis (estimated 1-2/per year) in Africa and Europe mainly

What the company offers

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function Disclaimer : As per BIA internal job classification, the internal job title is Technical Support Engineer .