(MAU) Customer Success Manager

Main mission

Enhance customer satisfaction by supporting the adoption and retention of Powerpay users.

Key responsibilities

• Support customer health and retention
• Drive adoption of key Powerpay features
• Create scaled customer engagement motions
• Ensure early-life customer stability
• Collaborate with internal teams to advocate for customers

Key skills

• Experience in customer success or support
• Knowledge of SaaS and payroll technologies
• Strong written and verbal communication skills
• Ability to analyze customer data
• Cross-functional collaboration skills

Technical environment

Salesforce, Pendo

What the company offers

• Comprehensive wellness programs
• Volunteer days off
• Opportunities for personal and professional growth