Engagement & Knowledge Manager

Main mission

Enhance stakeholder engagement and communication quality by ensuring access to clear and reliable information.

Key responsibilities

• Own the creation and optimization of customer-facing communications and knowledge content
• Manage the governance framework for operational knowledge content
• Develop communication and engagement plans to support change initiatives
• Analyze communication and engagement data to identify improvement opportunities
• Manage feedback channels from colleagues and customers to measure communication effectiveness

Key skills

• Experience in knowledge management
• Written and visual communication skills
• Stakeholder management
• Creation of engaging multimedia content
• Analytical skills

Technical environment

What the company offers

• Hybrid and flexible working hours
• Development and training opportunities
• Private medical insurance
• Colleague support networks