Smart Automation Consultant

Main mission

The Smart Automation Consultant is a senior specialist in smart automation within SSC Switzerland, responsible for identifying, designing and delivering effective automation and process-improvement solutions. The role leads complex initiatives within an agreed roadmap, advises stakeholders on solution options, risks and controls, and works across functions and countries to implement scalable and sustainable solutions. Success is measured through demonstrable improvements in efficiency, accuracy, control effectiveness, service quality and customer experience. Which tasks can you expect? • Act as a senior specialist and trusted advisor for smart automation, providing practical guidance on automation opportunities, solution design, standards and risk within the function. • Contribute to the development and continuous improvement of the functional automation roadmap and portfolio by assessing business value, customer impact, complexity, risk, scalability and alignment with agreed priorities. • Lead complex automation and process-transformation initiatives from assessment through implementation, including requirements definition, solution design, development coordination, testing, deployment, adoption and benefits tracking. • Analyse and redesign end-to-end payroll, reporting and implementation processes to remove inefficiencies, strengthen controls and improve the customer and employee experience, rather than simply automating existing tasks. • Design and deliver robust automation solutions, including VBA and Excel-based tools, and recommend appropriate use of scalable technologies such as Power Automate, RPA, APIs and AI-enabled automation. • Apply and help improve automation governance, architecture principles, development standards and quality controls covering documentation, testing, security, data protection, change management, access, resilience and ongoing maintenance. • Exercise professional judgement and autonomy within the assigned area, evaluating solution options, resolving complex technical and operational issues, and escalating material risks, dependencies or investment decisions when appropriate. • Partner with payroll specialists, implementation teams and other stakeholders to define efficient customer implementation approaches, including data migration, custom reporting, process controls and automation requirements. • Influence stakeholders across teams and countries, translate complex business needs into sustainable solutions, and build alignment on requirements, design choices, risks, resources and delivery outcomes. • Identify high-value automation opportunities and dependencies and provide evidence-based recommendations on prioritisation, sequencing, standardisation, improvement or retirement of solutions. • Maintain the integrity, sustainability and scalability of assigned automation solutions, ensuring that tools remain controlled, supported, documented and fit for purpose throughout their lifecycle. • Define and monitor performance indicators for assigned initiatives and report realised business impact, including improvements in accuracy, efficiency, capacity, control effectiveness, risk reduction, customer experience and service quality. • Coach automation specialists, payroll experts and business users, sharing knowledge and promoting consistent automation practices across the organisation. • Monitor relevant technology, regulatory, security and market developments, assess their implications and recommend practical improvements for the function and its customers. • Participate in cross-functional automation forums and contribute specialist expertise to broader transformation, digitalisation and continuous-improvement initiatives. Additional responsibilities may be assigned by your manager as needed Our Expectations: Thinking and Acting Outside In • Ability to see the impact of upcoming changes within their field of expertise and proactively adapt their way of working or gives advice to the team. • Have an eye on new information and apply this information to your own job and make it available to a broader network. • Open & critical minded to question and optimize the use of knowledge, systems, products, and digital solutions in the expertise area. Agility • Ability to solve weaknesses/complaints in service delivery and to introduce proposals for improvements. • Ability to deliver comprehensive answers to internal and external customers' current and future needs by being proactive and customer specific. Seeks to enhance customer satisfaction and delight. • Build expertise through continuous development and through connecting with other experts. Connecting • Ability to develop productive networks within the division and within the customer service/project team and be recognized as a reliable expert, be a coach for colleagues. • Ability to step forward in your own network and show leadership attitude and professional and trustworthy image at customer contacts, conferences and internal meetings. • Ability to coach customers and/or colleagues across their networks. What do you have to offer? • Degree or equivalent professional qualification in information technology, computer science, engineering, business process management, payroll, finance or a related discipline. • Significant relevant experience in automation, digital transformation, process improvement or solution consulting, including delivery of complex initiatives in an international or multi-stakeholder environment. • Strong expertise in automation design and delivery, including advanced knowledge of Excel and VBA and practical understanding of scalable technologies such as Power Automate, RPA, APIs and AI-enabled automation. • Proven ability to assess automation opportunities and contribute to roadmaps and portfolio priorities based on business value, customer impact, complexity, risk, scalability and organisational objectives. • Strong understanding of end-to-end process analysis and redesign, with the ability to challenge established practices, translate complex requirements into sustainable solutions and coordinate delivery through to adoption and benefits tracking. • Demonstrated experience applying and improving governance, development standards and quality controls covering documentation, testing, security, data protection, access, change management, resilience and lifecycle maintenance. • Sound professional judgement and the ability to work autonomously within an agreed scope, resolve complex technical and operational issues, manage competing priorities and escalate material risks appropriately. • Strong stakeholder management, consulting and influencing skills, with proven ability to build alignment across functions, teams and countries without relying on formal authority. • Ability to define performance indicators and demonstrate measurable improvements in efficiency, accuracy, capacity, control effectiveness, risk reduction, service quality and customer experience. • Strong written and verbal communication skills, including the ability to explain complex technical matters clearly to technical and non-technical audiences. • Proven ability to coach colleagues and business users, share specialist knowledge and promote effective, consistent automation practices. • Fluency in English; additional languages relevant to the supported countries or customer environment are an advantage. What do we have to offer? • Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years • Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate • Monthly fixed transport allowance • No deduction for using the company’s transport after work • Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years • Fixed internet allowance for home use • Career break option • Workation: possibility to work from any SD Worx location (4 weeks per year, EU only) • Yearly performance review with remuneration review • Yearly company bonus • Car loan: subsidized interest facility • Referral program • Learning opportunities: through an individual development plan and professional training • Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

What the company offers

• SD Worx?
• Flexible working — Flexible working hours and remote/hybrid working options – working arrangements are open for discussion
• Learning & development — Access to professional training and an individual development plan
• Career growth — Whether you want to deepen your expertise or broaden your career, there is room to grow within SD Worx
• Collaborative culture — From many locations, we work as one – moving from better to best together SD Worx values diversity and inclusion in the workplace.
• We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.
• All hiring decisions are made based on skills, experience and role‑related qualifications.
• Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.