Technicien(ne) Support IT Luxe

Main mission

This role aims to ensure high-quality technical support for users in a luxury environment.

Key responsibilities

• Support users with professionalism and a service-oriented approach
• Provide first-level technical support for various equipment
• Diagnose and resolve technical incidents while adhering to SLAs
• Track and document tickets using the ITSM tool to ensure traceability
• Collaborate with infrastructure teams to enhance service quality

Key skills

• Previous experience in a similar role, preferably in a premium environment
• Knowledge of IT environments and office tools
• Excellent interpersonal skills and service orientation
• Fluency in English and one additional language (German, Spanish, or Italian)
• Attention to detail, responsiveness, and rigor