Software QA Engineer

Main mission

The Software QA Engineer reports to a QA Lead. The Software QA Engineer will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. He/She will review system requirements and track quality assurance metrics. He/She will also design and implement tests and help in debugging and corrective actions. Ultimately, he/she will monitor all stages of software development to identify and resolve system malfunctions to meet quality standards. MAIN RESPONSIBILITIES / DUTIES • Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback. • Liaises with internal teams (e.g., developers and product managers) to identify system requirements. • Creates detailed, comprehensive, and well-structured test plans and test cases. • Performs and takes ownership of the testing activities. • Designs, develops, and executes automation scripts using defined tools (where applicable). • Identifies, records, documents thoroughly and tracks bugs. • Performs thorough regression testing when bugs are resolved. • Monitors the process of fixing bugs and ensures the success of corrections. • Investigates the causes of non-conforming software. • Tracks quality assurance metrics like test execution progress, defect densities and open defect counts. • Stay up to date with new testing tools and test strategies. • Receives predetermined work assignments that are subject to a moderate level of control and review. • Raise flags to QA Lead on needs and opportunities for improvement of Quality practice. • Follows RAPP IO Agile governance approaches - such as ticket descriptions, metrics, dashboards, and reporting. • Collaborates with project management teams to ensure successful delivery of projects. • Follows RAPP IO standards and supports the overall success of this group within the organization. • Follows process and documentation standards with the end goal of top-efficiency and quality. • Evaluates and promotes teamwork, initiative, work ethic, values adherence, and reports findings to discipline leads. • Ensures effective communication and promotes a sense of participation and involvement. REQUIREMENTS / QUALIFICATIONS ACADEMIC BACKGROUND • Desirable: Bachelor's / Master’s degree in Computer Science, Information Systems, Applied Computing, Software Engineering or related field • SFMC Email Specialist certified REQUIRED EXPERIENCE • 0-2 years of experience in software quality assurance. • Good knowledge of information & communication technologies. • Knowledge of SQL and scripting. LANGUAGES • Full professional proficiency in English. SKILLS / COMPETENCIES Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. • Attentively listens to others. • Adjusts to fit the audience and the message. • Provides timely and helpful information to others across the organization. • Encourages the open expression of diverse ideas and opinions. Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels. • Shows personal commitment and acts to continuously improve. • Accepts assignments that broaden capabilities. • Learns from new experiences, from others, and from structured learning. Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Readily acts on challenges, without unnecessary planning. • Identifies and seizes new opportunities. • Displays a can-do attitude in good and bad times. • Steps up to handle tough issues. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. • Learns quickly when facing new situations. • Experiments to find new solutions. • Takes on the challenge of unfamiliar tasks. • Extracts lessons learned from failures and mistakes. SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK • Mastery of office productivity tools such as Excel, Word, Visio, and PowerPoint. WORK ENVIRONMENT DEMANDS • This job operates in a professional office environment. This role routinely uses standard officeequipment such as computers, smartphones, photocopiers, and filing cabinets. • May be requested to work overtimeand/ or to travel for special projects.