IT and Merchant Support Executive

The role

Business Support Executive Requirements: At least two years experience in IT systems operations, or as customer support in the Ecommerce, Financial or Banking industry Must possess at least a Diploma or a Bachelor’s degree Proactive and able to work independently and under pressure Willing and available to work on a shift system to ensure 24/7 support Customer-oriented and able to establish robust relationship with our customer base Meticulous and excellent follow up skills Solution driven approach, with exemplary problem solving and analytical skills Excellent communication skills with both…

Key responsibilities

• Provide customer support on a 24/7 shift or on call system
• Perform transactions reconciliations and handle other operational tasks
• Provide IT support for internal staff
• Propose solutions to continuously improve current processes and procedures
• Assist our Tech Team with testing

Work conditions

Full-time, Shift work