Customer Success Manager

Main mission

Enhance customer health and drive product adoption by supporting a scalable customer success management model for Powerpay clients.

Key responsibilities

• Monitor customer health signals to identify risks and improvement opportunities
• Drive adoption of key Powerpay features and help customers realize their value
• Create one-to-many customer engagement motions to enhance user experience
• Collaborate with cross-functional teams to advocate for customers and improve outcomes
• Contribute to the development of playbooks and continuous improvement of customer success processes

Key skills

• Experience in customer success or customer support
• Knowledge of SaaS, payroll, or HR management software
• Strong written and verbal communication skills
• Ability to work with Salesforce and reporting tools
• Cross-functional collaboration skills

Technical environment

Salesforce, Pendo

What the company offers

• Opportunities for personal and professional growth
• Comprehensive wellness programs
• Volunteer days and community engagement