IT Specialist

Experience3+ years

LocationMoka

RemoteNo

Contractfull-time

LevelNot applicable

FunctionInformation Technology

IndustryIT Services and IT Consulting

The role

Level 1 Support: Handle Service Desk tickets to resolutions within defined SLA by: Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions Escalating unresolved issues to the next level of IT Support in Switzerland or Vietnam Installing, configuring, and maintaining computer systems (Windows & MAC OS), software, and peripherals to ensure optimal performance and security Collab…

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Moka

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