Agentic AI Designer

Main mission

Optimize interactions between customers and agents through the design of agentic AI experiences.

Key responsibilities

• Design and enhance agentic AI experiences for proactive and autonomous customer support
• Develop conversation flows and prompts aligned with brand and regulatory standards
• Map customer journeys and translate needs into conversation flows and prototypes
• Collaborate with technology teams to define requirements and ensure compliance
• Use performance data to continuously improve designs and validate conversation flows

Key skills

• Experience in UX or product design
• Knowledge of conversational AI platforms
• Familiarity with contact center environments
• Understanding of prompt engineering principles
• Ability to produce clear design documentation

Technical environment

What the company offers

• Flexible working hours
• Professional development opportunities
• Private medical coverage
• Life insurance