Service Delivery Manager

Main mission

Ensure the effective delivery of customer solutions across various technology areas.

Key responsibilities

• Establish service delivery standards and procedures
• Oversee project implementation and delivery
• Manage technical operations and solutions delivery
• Lead the Service Desk and customer support
• Build strong customer relationships and enhance customer experience

Key skills

• Degree in IT or related field
• Certifications in project or service management
• Minimum 5 years of relevant experience
• Team management and leadership skills
• Excellent communication and negotiation abilities