Customer Advisor (Italian Speaker)

Main mission

This role is essential for ensuring an optimal learning experience for students by gathering their feedback and providing personalized support.

Key responsibilities

• Become an expert in the products and services offered by goFLUENT to guide new students in their learning journey.
• Ensure a quality learning path by addressing student inquiries and exceeding their expectations.
• Communicate effectively with students through various channels such as phone, email, and chat.
• Facilitate smooth communication with internal teams to enhance service delivery.
• Be proactive in improving responses and collecting student feedback.

Key skills

• Fluent in Italian both spoken and written, with good command of English.
• Previous experience in customer service.
• Ability to empathize and resolve complex issues.
• Organized, efficient, responsible, and autonomous.

What the company offers

• Young, dynamic, and rapidly growing work environment.
• Opportunities within an innovative organization with an international setting.
• Modern recreational area with reading corner and video games.
• Competitive compensation package.
• Transportation and medical insurance (SWAN).
• Top-notch learning experience as a goFLUENT student.
• Weekends off and frequent group activities.