Customer Verification Administrator

Main mission

This role exists to ensure accurate risk assessment of customers, thereby contributing to the player protection and safer gambling strategy.

Key responsibilities

• Research and publish detailed information through open sources to support the customer verification team.
• Ensure timely, detailed, and accurate publication of information.
• Analyze customer backgrounds to support regular reviews of business relationships.
• Identify at-risk customers by combining player data with OSINT information.
• Process customer reinstatement requests while adhering to internal processes and regulatory requirements.

Key skills

• Effective time management in a high caseload environment.
• Strong report writing and verbal communication skills.
• Analytical skills with an aptitude for investigation.
• Excellent interpersonal and communication abilities.
• Good working knowledge of OSINT tools.

Technical environment

Microsoft Office Suite

What the company offers

• Hybrid and flexible working hours.
• Development and training opportunities.
• Private medical insurance and life insurance.