Key responsibilities

Track project rollout timelines across international markets, coordinate cross-functional milestones, and proactively lead risk alerts, bottleneck identification, and operational escalations.
Facilitate onboarding, system access configuration, initial user training sessions, structured Q&A follow-ups, and operational support for local country teams.
Perform headcount data audits between new and legacy systems, checking multi-currency payroll invoices and billing data to identify and resolve discrepancies.
Develop a deep technical understanding of platform feature sets to analyse workflows, document country-specific operational gaps, and draft standard operating procedures (SOPs).
Assertively engage, assist, and hold distributed local country teams accountable to ensure strict adherence to project deadlines across global time zones.

Key skills

3–5 years of professional experience as a Project Management Officer, PMO Analyst, or Business Operations Analyst within an international BPO, ICT, or technology consulting environment.
Proven track record in holding cross-functional international teams accountable and managing multi-country project deliverables across different time zones.
Strong business analysis skills with the ability to map operational workflows, document technical gap analyses, and draft SOPs.
Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field (or equivalent practical experience).
Google Workspace, Advanced Excel (data matching, complex formulas, pivot tables, headcount/payroll reconciliations), with familiarity with HRIS, ERP ecosystems, SQL, or Power BI being a strong plus.
Fluent in English (written and spoken).
Proficiency in French or another regional language is a strong plus.

What the company offers

Time Off & Public Holidays — Full coverage of legally designated annual paid leave and all official local public holidays in your country of employment to ensure proper rest and work-life balance*
Continuous Learning & Upskilling — Dedicated learning platform and corporate financial budgets for professional learning.
Employee Referral Bonus — Cash incentives awarded for successfully referring external talent to open roles within the group.
Health Coverage — Protect your health with private corporate health insurance, automatically unlocked right after completing 1 year of service. *For some roles supporting specific international markets, observed public holidays adjust to match your assigned geographical scope rather than your local contract location.
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Profile required This role serves as the operational engine for global product rollouts and cross-functional implementation initiatives across international operating locations.
It drives cross-functional governance, manages multi-country implementation timelines, resolves operational workflow gaps, and performs technical headcount, payroll, and billing reconciliations.
The role requires a proactive, highly analytical professional with strong project management capabilities and business analysis expertise within international BPO or ICT environments.
By tracking multi-country milestones, facilitating user onboarding and system training, conducting financial data audits, and actively driving local country teams across time zones, this position ensures seamless operational readiness and strict project SLA adherence.

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About Hightekers

Join Rivermate as a Project Management Officer ! • Location: Remote from Mauritius • 55,000.00 - 70,000.00 Rs/month, total compensation. • English and French proficiency are mandatory Hightekers Group is the global parent company powering two market-leading brands and business models designed to make international employment and flexible work simple, practical, and human. Through Rivermate, our Employer of Record (EOR) business, we enable companies to hire, employ, and pay talent in 180+ countries without establishing local entities, backed by 15 years of experience and an in-house infrastructure of 38 owned entities. Through Hightekers, we support more than 4,000 independent professionals globally, helping them earn more, eliminate admin, and access employee-level benefits — without changing how they work with their clients. This specific position sits within Rivermate. As a Project Management Officer, you will drive operational excellence by bridging cross-functional operations and technical rollout execution. You will ensure that every project milestone, data reconciliation, and feature deployment meets our highest standards of precision, operational readiness, and strict SLA adherence across international markets. This is not just about tracking timelines; it is about serving as a core operational engine providing actionable insights on workflow gaps and financial reconciliations, and ensuring our distributed stakeholders have the clarity, accountability, and confidence needed to scale global implementations seamlessly, every single phase. Hightekers Group is a global workforce management solutions leader operating across EMEIA, APAC, and LATAM. Under one unified group, we power two distinct brands and business models designed to make international employment and flexible work simple, practical, and human: Hightekers and Rivermate. • Rivermate, our Employer of Record (EOR) business, enables companies to hire, employ, and pay talent in 180+ countries without establishing local entities, backed by 15 years of experience and an in-house infrastructure of 40+ entities.

Mauritius

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