Shop Assistant

The role

The Mattress Sales Assistant is responsible for assisting customers in selecting the right mattress and related bedding products based on their comfort preferences, needs and budget. The role involves welcoming customers, understanding their requirements, explaining product features and benefits, recommending suitable products, and supporting customers throughout the purchasing process. The Sales Assistant is also responsible for achieving sales targets, preparing quotations and sales documents, processing orders and payments, following up on customer enquiries, and ensuring that the showroom…

Key responsibilities

• Welcome customers and provide friendly, professional assistance throughout their showroom visit Identify customers’ needs, preferences, sleeping habits and budget to recommend suitable mattresses Explain the features, benefits, materials, sizes and specifications of different mattresses and bedding products Demonstrate products and assist customers in making informed purchasing decisions Achieve individual and showroom sales targets Prepare quotations, sales orders, invoices and other required sales documents Process customer orders and payments accurately Follow up on customer enquiries, quotations and pending orders Maintain accurate records of sales, customer information and orders Ensure mattresses, beds and accessories are properly displayed, labelled and presented in the showroom Monitor product availability and coordinate with the stock team when replenishment is required Coordinate with the delivery team to ensure orders are prepared and delivered as scheduled Handle customer complaints and after-sales requests professionally, escalating issues when necessary Maintain a clean, organised and welcoming showroom environment Stay informed about new products, promotions, pricing and sales offers Support promotional activities and contribute to achieving overall showroom performance

Goals & performance metrics

Strong communication and active listening skills Good sales and negotiation skills Ability to identify customer needs and recommend appropriate products Target-oriented and results-driven Persuasive and confident when interacting with customers Good product knowledge and ability to learn quickly Basic numeracy and ability to handle cash and payments accurately Good organisational and time-management skills Attention to detail Ability to handle customer complaints professionally Teamwork and collaboration Proactive and self-motivated attitude Ability to work under pressure and meet sales targets Basic computer skills, including email and POS systems Professional appearance and positive attitude Flexibility to work weekends and public holidays when required Previous retail or mattress/furniture sales experience would be an advantage

Work conditions

Full-time, Weekends included