Junior IT Support

Key responsibilities

• Provide support and management of incidents and service requests according to established IT Support processes.
• Ensure accurate recording of clients and incidents' details and troubleshooting progress.
• Resolve incidents and service requests, sometimes using automated or standardized and documented resolution processes.
• Escalate incidents and service requests to higher support levels or specialist support teams in accordance with established IT Support processes.
• Identify potential issues and act on these in accordance with the established IT Support processes.
• Serve as an escalation point for incidents and service requests raised as an application champion for an assigned suite of line of business services.
• Maintain a high degree of customer service for all support queries, take ownership of user problems, and be proactive when dealing with user issues.
• Adhere to GDPR (General Data Protection Regulation) and Data Protection Act
• Ensure project reports and SLA& KPI (Key Performance Indicators) are updated.
• Adhere to all Risk & Compliance procedures in line with company and the client's expectations.
• Involve in Incident Management, coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible.
• Qualification and Experience
• Higher School — Certificate (Computer science at A-Level)
• 1-2 years of experience in IT Support
• Professional certifications in IT would be an advantage.
• What you’ll bring Skills
• Good IT troubleshooting skills
• Customer Focused and Quality Oriented
• Good organization and planning skills
• Effectively demonstrates teamwork, problem solving, demonstrate the ability to quickly acquire knowledge in the support of applications and services
• Good communication (Written and Verbal) and Knowledge of Telephony System
• Conversant with Office 365 and Azure.
• Good analytical and strong problem-solving skills
• Good time management skills
• Eagerness to learn new technologies, keeping up to date with industry trends.
• Ability to prioritize task
• Ability to manage time effectively What we’ll offer you We don’t offer positions — we build careers.
• At BDO Solutions, you’ll benefit from a holistic employee experience designed to support your growth, wellbeing, and long-term success:
• Structured learning & development pathways
• Professional training and career development programmes
• Sponsored professional qualifications
• Future-ready skills development (AI, digital, ESG, HR tech, transformation)
• Microsoft-certified courses and digital skills training
• Global and international exposure opportunities
• A well-defined, structured career progression framework
• Competitive compensation and comprehensive welfare benefits
• Work–life balance with agile and flexible working options
• Lifelong learning culture and continuous development
• An inclusive, equal opportunity workplace We invest in your potential — because your growth shapes our future.
• Why BDO?
• At BDO, our greatest strength is our people.
• We cultivate an environment where everyone is seen, valued, supported, and empowered to grow.
• Our culture is guided by three core commitments — 1.
• Building a Thriving Global Team — A team united by shared values and purpose. 2.
• Doing the Right Thing — Integrity, trust, and accountability in everything we do. 3.
• Focusing on Tomorrow — Developing skills, embracing innovation, and shaping a future we can be proud of.
• Here, we recognise performance, reward contributions, and give our people the freedom to work in ways that bring out their best.
• This is why BDO is a place where people thrive and careers flourish — today and tomorrow.
• If you're ready to grow, thrive, and shape what matters — we’d love to meet you.
• Apply now or share with someone who might be a great fit! #WeAreBDO #WeShapeWhatMatters #BDOSolutions #Hiring #ITsupport #IT #CareerOpportunity #GlobalOutsourcing #JoinOurTeam