Analyst – Service Delivery
Main mission
• Work closely with third parties and customers to ensure resolution of incidents and assistance request. • Knowledge of ITIL and industry-based standards would be a real advantage. • Design, develop and document solutions and lead clients throughout support phases. • Collaborate with internal teams to ensure transversal collaboration is met on different- subjects related to support. • Provide clients’ support on specific ERP and other third-party interfaces. • Proactively maintain knowledge repository of current and future solutions.
Key skills
- A degree in Business, IT, Accounting or other related fields.
- At least 3 years of experience relevant to this position.
- Excellent understanding of Business Processes — Finance, Trade & Logistic & Manufacturing.
- Deep knowledge of an ERP system, process-based system. (Knowledge of Dynamics 365 Finance & Operations will be preferred).
- Good knowledge of SQL and Query Language.
- Must possess good analytical, problem solving and time management skills.
- Have strong interpersonal and communication skills (written & verbal) both English & French.
- Ability to work in a team and to work after working hours when required.
- Holder of a valid Driving License.
About Eclosia Technology Services Ltd
Eclosia Technology Services (ETS) is the IT service provider of Eclosia Group, one of the top diversified business groups in Mauritius, managing over 30 companies and employing more than 4,000 people. ETS focuses on delivering attentive, customer-centric technology services that support business growth across the Group. In response to rapid digitalisation, ETS has expanded beyond traditional infrastructure and support to deliver innovative IT solutions. Its multidisciplinary team of consultants in ERP, business solutions, IT infrastructure, and emerging technologies designs tools and tailored solutions that enable sustainable business development.
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