Account Manager

Main mission

The Account Manager role is crucial for ensuring the commercial and relational performance of an assigned customer portfolio.

Key responsibilities

• Manage account ownership and define customer strategy.
• Ensure customer success and promote product adoption.
• Maintain revenue and manage renewals.
• Identify and develop expansion, cross-sell, and upsell opportunities.
• Analyze customer data and manage associated risks.

Key skills

• Commercial acumen
• Ability to discover customer needs
• Understanding of products and technologies
• Analytical capabilities
• Stakeholder management
• Execution discipline
• Communication skills in English and French, Creole is a plus.