Smart Automation Expert

Main mission

The Smart Automation Expert serves as the senior subject-matter expert for smart automation within SSC Switzerland, with accountability for shaping the automation strategy, roadmap, governance and portfolio. The role leads complex, business-critical transformation initiatives, provides authoritative technical and strategic guidance, and influences stakeholders across functions and countries to deliver scalable, controlled and sustainable solutions. Success is measured through demonstrable improvements in efficiency, accuracy, risk reduction, service quality and customer experience. Which tasks can you expect? • Act as the senior subject-matter expert and strategic advisor for smart automation, providing authoritative guidance on automation opportunities, solution design, standards and risk across the function. • Own and continuously evolve the functional automation strategy, roadmap and portfolio, setting priorities and making recommendations based on business value, customer impact, complexity, risk, scalability and alignment with organisational objectives. • Lead complex, business-critical automation and process transformation initiatives from concept to implementation, covering opportunity assessment, requirements, solution architecture, development oversight, testing, deployment, adoption and benefits realisation. • Challenge and redesign end-to-end payroll, reporting and implementation processes to remove inefficiencies, strengthen controls and improve the customer and employee experience, rather than simply automating existing tasks. • Provide technical leadership for the design and delivery of robust automation solutions, including VBA and Excel-based tools, while identifying and recommending more scalable technologies such as Power Automate, RPA, APIs and AI-enabled automation. • Set and maintain automation governance, architecture principles, development standards and quality controls covering documentation, testing, security, data protection, change management, access, resilience and ongoing maintenance. • Exercise sound professional judgement and autonomy in evaluating solution options, resolving complex technical and operational issues, and escalating material risks or investment decisions where appropriate. • Partner with payroll specialists, implementation teams and other stakeholders to define efficient customer implementation approaches, including data migration, custom reporting, process controls and automation requirements. • Influence senior stakeholders across teams and countries, translate complex business needs into sustainable solutions, and build alignment on priorities, design choices, risks, resources and delivery outcomes without relying on formal authority. • Assess the automation landscape proactively, identify high-value opportunities and dependencies, and provide evidence-based recommendations for investment, sequencing, standardisation or retirement of solutions. • Own the integrity, sustainability and scalability of the automation portfolio, ensuring that existing tools remain controlled, supported, documented and fit for purpose throughout their lifecycle. • Define performance indicators and report the realised business impact of automation initiatives, including improvements in accuracy, efficiency, capacity, control effectiveness, risk reduction, customer experience and service quality. • Coach and provide technical direction to automation specialists, payroll experts and business users, building capability, encouraging knowledge sharing and promoting consistent automation practices across the organisation. • Monitor relevant technology, regulatory, security and market developments, assess their implications and translate emerging practices into practical improvements for the function and its customers. • Represent the function in cross-functional automation forums and contribute expertise to broader transformation, digitalisation and continuous-improvement initiatives. Additional responsibilities may be assigned by your manager as needed Our Expectations: Thinking and Acting Outside In • You proactively capture new evolutions in expertise and translate these insights into ways of working, processes, products, services, reviews, lead innovation assignments of expertise/knowledge in the organization. • You proactively question current expertise, seeking and/or bringing new expertise to your own functional team and the teams in the value chain. Agility • Develop and advise a large portfolio of external and internal customers with complex needs/contexts, and plans and executions leading to highly satisfied customers, also in the long run. Shines when it goes wrong with a focus on the full customer journey. • Builds and shares expertise both within the business and supporting units or the customer organization, independently of cultural and linguistic barriers. Connecting • Ability to develop productive networks within and outside of the SD Worx Group, with customers in the market and in the network of technical expertise. Be recognized as a trustworthy source of information/expertise, be searched for expertise related to coaching. • Ability to leverage broad networks to influence, negotiate or mediate effectively to a win-win solution for complex themes and with senior level stakeholders from the customer environment or from SD Worx Group. • Stimulate the environment of open networks for expertise and knowledge sharing, inspiring and coaching others to become part of it and actively participate. What do you have to offer? • Degree or equivalent professional qualification in information technology, computer science, engineering, business process management, payroll, finance or a related discipline. • Substantial relevant experience in automation, digital transformation, process improvement or solution consulting, including responsibility for complex, business-critical initiatives in an international or multi-stakeholder environment. • Advanced expertise in automation design and delivery, including strong knowledge of Excel and VBA and practical understanding of scalable technologies such as Power Automate, RPA, APIs and AI-enabled automation. • Proven ability to shape automation strategy, roadmaps and portfolio priorities based on business value, customer impact, complexity, risk, scalability and organisational objectives. • Strong understanding of end-to-end process analysis and redesign, with the ability to challenge established practices, translate complex requirements into sustainable solutions and oversee delivery through to adoption and benefits realisation. • Demonstrated experience establishing or applying governance, development standards and quality controls covering documentation, testing, security, data protection, access, change management, resilience and lifecycle maintenance. • High level of professional judgement and autonomy, with the ability to evaluate options, resolve complex technical and operational issues, manage competing priorities and provide evidence-based recommendations to senior stakeholders. • Strong stakeholder management, consulting and influencing skills, with proven ability to build alignment across functions, teams and countries without relying on formal authority. • Ability to define performance indicators and demonstrate measurable improvements in efficiency, accuracy, capacity, control effectiveness, risk reduction, service quality and customer experience. • Strong written and verbal communication skills, including the ability to explain complex technical matters clearly to both technical and non-technical audiences. • Proven ability to coach specialists and business users, build organisational capability and promote effective knowledge sharing and consistent automation practices. • Fluency in English; additional languages relevant to the supported countries or customer environment are an advantage. What do we have to offer? • Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years • Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate • Monthly fixed transport allowance • No deduction for using the company’s transport after work • Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years • Fixed internet allowance for home use • Career break option • Workation: possibility to work from any SD Worx location (4 weeks per year, EU only) • Yearly performance review with remuneration review • Yearly company bonus • Car loan: subsidized interest facility • Referral program • Learning opportunities: through an individual development plan and professional training • Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

What the company offers

• SD Worx?
• Flexible working — Flexible working hours and remote/hybrid working options – working arrangements are open for discussion
• Learning & development — Access to professional training and an individual development plan
• Career growth — Whether you want to deepen your expertise or broaden your career, there is room to grow within SD Worx
• Collaborative culture — From many locations, we work as one – moving from better to best together SD Worx values diversity and inclusion in the workplace.
• We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.
• All hiring decisions are made based on skills, experience and role‑related qualifications.
• Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.