Operations and Projects Lead

Main mission

Enhance operational excellence by driving transformation initiatives and project delivery within MCB Factors.

Key responsibilities

• Lead strategic initiatives and transformation programs from planning through implementation
• Identify and implement process improvements and automation opportunities
• Monitor daily operational activities and service standards to ensure effective delivery
• Manage debt collection performance and support corrective actions
• Ensure compliance with internal controls and governance requirements

Key skills

• Degree in business administration, finance, or related field
• Experience in project management and digital transformation
• Professional certifications in project management or business analysis
• Ability to solve complex problems
• Customer relationship management skills