Change Manager (ITIL)

Main mission

Secures changes in the IT system: assessment, validation, planning.

5 key responsibilities

• Assess risks and impacts of IT system changes.
• Organize approval committees (CAB).
• Plan change windows and their conflicts.
• Verify test and rollback plans.
• Analyze failed changes and strengthen the process.

Key skills

ITIL, risk analysis, planning, procedural rigor.

What's expected

Changes that do not disrupt production: most failures stem from poorly managed changes.

Career paths

Senior Release Manager, Production Manager, Service Delivery Manager.