Service Delivery Manager
Main mission
Ensures the quality of contracted IT services (SLA).
5 key responsibilities
- Ensure the quality of contracted IT services (SLA).
- Manage the service relationship with clients or business units.
- Monitor indicators and conduct service reviews.
- Manage escalations and improvement plans.
- Coordinate production and support teams.
Key skills
ITIL, contract and SLA management, client relations, indicator management.
What's expected
Service commitments met and a relationship of trust: proven quality month after month.
Career paths
Production Manager, Delivery Director, IT Account Manager.
Openings right now
No opening for this role at the moment.
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