Support Technician / Helpdesk

Main mission

Resolves user incidents and keeps IT operations running.

5 key responsibilities

• Handle user requests and incidents.
• Diagnose and resolve at the first level.
• Escalate with the right information when necessary.
• Document resolutions in the knowledge base.
• Contribute to the improvement of tools and procedures.

Key skills

ITSM tools, systems and office software, service orientation, communication.

What's expected

Users unblocked quickly and effectively: the classic entry point to IT, a real springboard to admin and cloud.

Career paths

Systems Administrator, N2/N3 Technician, M365 Administrator.