Technical Customer Success Manager
Main mission
Ensures adoption and value of solutions at client sites.
5 key responsibilities
- Ensure adoption and value of solutions at client sites.
- Manage onboarding and success milestones.
- Detect churn risks and act early.
- Develop usage and identify extensions.
- Voice the customer to the product.
Key skills
Client portfolio management, product knowledge, usage data, communication.
What's expected
Clients who renew and expand because value is present: revenue through customer success.
Career paths
Head of Customer Success, Account Manager, Product Manager.
Openings right now
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